If you've ever wondered, “Why won't my Ring doorbell connect to Wi-Fi?" you know how frustrating the problem can be.
Check your Wi-Fi connectionFirst, let's confirm that your Wi-Fi is working properly.
Try connecting to your Wi-Fi network with another device, like your phone or tablet.
If that device connects without issue, then you can eliminate your Wi-Fi being down as a possible cause of your Ring connectivity problem.
Check the location of your routerIf your internet is working but your Ring device won't connect, check the location of your router.
If it's behind a couch or a bookshelf or set up inside a closet, try moving it to an open space, ideally closer to your Ring doorbell.
That may solve the problem.
If your router is too far from your Ring doorbell, the signal may not be strong enough for your device to connect to Wi-Fi.
Try bringing it closer to your device to see if it connects.
If that works and you want to keep your Ring where it is, you may need to buy a Wi-Fi extender, like the Ring Chime Pro, to connect to Wi-Fi.
Check your Wi-Fi passwordIf your Ring doorbell can't connect to Wi-Fi, there could be an issue with your Wi-Fi password.
Make sure you're using the right password.
If you’re still using the default Wi-Fi password for your router, you can typically find it printed on a label on the bottom of your router to double-check.
Confirm that your password doesn't include any special characters like an asterisk (*) or a pound sign (#).
If it does, you'll need to go to your router's settings and change the password to remove the special characters.
Confirm your Ring doorbell is compatible with your Wi-Fi networkIf you have a dual-band router and want to use the 5 GHz network, make sure you have a 5 GHz–compatible Ring device.
If your device and network are compatible but won't connect, try choosing the 2.4 GHz network first, then switching to the 5GHz network.
Check the battery or power on your Ring doorbellIf your device still won't connect to Wi-Fi, the issue may be your power source.
If you have a wireless Ring device, check the battery level.
If it's low, you'll need to charge the battery for your Ring doorbell to connect to Wi-Fi.
If you have a wired Ring device, check your power.
A temporary outage could prevent your Ring doorbell from connecting to Wi-Fi.
Check for loose wires on your Ring doorbellIf you installed a wired Ring doorbell, there may be a problem with the wires connecting your device.
For your safety, make sure to turn off the power before handling the wires.
If they're loose, broken, or frayed, this could prevent your Ring from connecting to Wi-Fi.
Restart your modem and routerIf your Ring doorbell still won't connect to Wi-Fi, try restarting both your router and modem (sometimes they're two separate devices, but often they're combined into one.)
Restart your Ring doorbellStill having trouble?
Try resetting your Ring doorbell by holding down the reset button on the device for 20 seconds and then releasing it.
Make sure to download any videos you want to save before you take this step.
Check out the user's manual for your device, or go to the company website for instructions.
Then, after you've reset your device, try setting it up again.
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