If your Ring device falls offline, you will not be able to view live video, get alerts, or record events around your home.
Check the device in the Ring app.
You'll see an offline icon over the device's camera tile.
Tap the icon to see an error code and troubleshooting steps.
Look at the section in the Ring app.
This will show the current status of your device.
Check for notifications.
You might receive a push notification, text message, or email alerting you that your device is offline.
Open the Ring app to the main dashboard.
Tap more on the camera you want to access.
Tap your device's Settings.
Tap the Device Health tile.
Under Network, tap Reconnect or Change Network and follow the prompts.
Watch for light patterns and audio cues from the device as it reconnects.
If the reconnection fails, use our guide for resolving setup issues.