How to connect Ideal Halo to new WiFi?

I have put my smart interface into the access point mode as per the app. It does not show as an available WiFi network on my mobile device. The Smart interface can take up to 30 seconds to show in your WiFi network list. My app is telling me I am not able to connect to the cloud. Please check the model of Halo you have purchased. The 'Halo WiFi' is fully operational with our mobile app. The 'Halo RF' is able to access the mobile app after an upgrade. This is done by calling our customer service team on 01482 498660. How do I connect the Halo to my Wi-Fi? To connect your Halo you need to have the Ideal Halo App installed. I have had a new broadband / fibre router, new broadband / fibre provider, or changed Wi-Fi password. The Halo will need to reconfigure to connect to the new Wi-Fi network following the steps below. The Smart Interface has a constantly flashing blue connectivity LED. Your smart interface has been put into access point mode. This is done by pressing the override button for 5 seconds. Another 5 second press will reverse this mode. The Smart Interface has a constant blue connectivity LED. This is advising your smart interface has no connection to the cloud. Ensure that the router is connected to the internet. This could be tested by web browsing on a tablet or PC that normally uses the router to connect to the internet. Avoid testing internet with mobile phone that may use mobile network to connect to internet. Contract your broadband / fibre provider for help if internet is not working.