How do you sync the ideal Halo?

The Smart interface can take up to 30 seconds to show in your WiFi network list. My app is telling me I am not able to connect to the cloud. Please check the model of Halo you have purchased. The 'Halo WiFi' is fully operational with our mobile app. The 'Halo RF' is able to access the mobile app after an upgrade. To connect your Halo you need to have the Ideal Halo App installed. I have had a new broadband / fibre router, new broadband / fibre provider, or changed Wi-Fi password. The Halo will need to reconfigure to connect to the new Wi-Fi network following the steps below. The Smart Interface has a constantly flashing blue connectivity LED. The Smart Interface has a constant blue connectivity LED. This is advising your smart interface has no connection to the cloud. Ensure that the router is connected to the internet. Contract your broadband / fibre provider for help if internet is not working.